Return & Refund Policy

1. Introduction

At InkSellingPro.com, we aim to provide high-quality printers, ink, and accessories with a hassle-free shopping experience. If you are not completely satisfied with your purchase, we are here to help!

This Return & Refund Policy outlines the conditions and process for returning products and requesting refunds.

2. Return Eligibility

We accept returns under the following conditions:

• Return Window: Products must be returned within 30 days of delivery.
• Product Condition: Items must be unused, in original packaging, and in the same condition as received.
• Defective/Damaged Items: If you receive a defective or damaged item, you must report it within 7 days of delivery.
• Wrong Item Received: If you receive the wrong product, contact us immediately for a replacement.

Non-Returnable Items:

• Opened or used ink cartridges/toners
• Clearance or sale items (unless defective)
• Customized or special-order items

3. How to Initiate a Return

To initiate a return, follow these steps:

• Contact Us at info@inksellingpro.com with your order number and reason for return.
• Receive Return Authorization: We will provide return instructions and a Return Authorization Number (RAN).
• Pack the Item Securely: Use the original packaging and include all accessories.
• Ship the Product Back: Send the item to the return address provided. The customer is responsible for return shipping costs unless the return is due to our error.
• Tracking Your Return: Keep the tracking number until your return is processed.

4. Refund Process

• Refund Approval: Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
• Refund Method: Approved refunds will be issued to the original payment method within 5-7 business days.
• Partial Refunds: If the item is returned not in its original condition or missing parts, a partial refund may be issued.

Late or Missing Refunds?
If you haven’t received your refund within 7 business days, check with your bank or payment provider before contacting us.

5. Exchanges & Replacements

• Defective or damaged products will be replaced at no extra cost.
• If the same item is unavailable, you can choose a store credit or a full refund.

To request an exchange, email info@inksellingpro.com 

6. Order Cancellations

• Orders can be canceled within 12 hours of placement for a full refund.
• If your order has already been shipped, you must follow the return process.

7. Who Covers Return Shipping?

We cover return shipping if:

• The item is defective, damaged, or incorrect.

Customer covers return shipping if:

• The item is no longer needed or ordered by mistake.

We recommend using a trackable shipping service to ensure safe return delivery.

8. Contact Us

For any return or refund inquiries, feel free to reach out to us: info@inksellingpro.com